Returns & Claims

In order to make life easier for our customers, we have created a short form. You can use it to solve the scenarios below. Please fill in the required information carefully.

• returns of goods within 14 days
• claims for defective goods under warranty
• missing goods in the shipment just received
• damaged package upon receipt

Do you return or claim goods? After submitting the form, you will see the code of your case. Please use this code to mark the returning shipment/goods. Always also include the phone number on the shipment: +420 773 283 333

Address for returning goods:

• Company: Cesky Partner s.r.o.
• Street: Kralovicka 5
• Postcode: 100 00
• City: Praha
• Country: Czech Republic